Frequently Asked Questions
Everything you need to know about Karhu gear and services.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How do I determine the right size for Karhu running shoes?
Karhu performance footwear often features a snug fit for better support. We recommend checking our detailed Size Guide or ordering a half-size larger than your standard casual shoes for optimal comfort.
What is your return policy for athletic apparel and footwear?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please ensure the tags are still attached and include the original packing slip for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items in your cart.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
How can I track the status of my delivery?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.